Grandma & Me

STOCK ITEMS All Stock product orders received before 11:30am (Monday - Friday) are picked, packed and shipped the same day. Delivery to a UK address can be expected within 2-3 working days. Timescales for delivery overseas depends on the end location. During busy periods such as Black Friday weekend and Christmas deliveries may take a little longer so please order early to avoid disappointment. MADE TO ORDER All Made To Order products are handmade and take 3-4 working days to create. Once created they are shipped and delivery to a UK address can be expected within 2-3 working days. Timescales for delivery overseas depends on the end location. During busy periods such as Black Friday weekend and Christmas deliveries may take a little longer so please order early to avoid disappointment. ORDERING A STOCK AND MADE TO ORDER PRODUCT If you order a Made To Order gift at the same time as a Stock Item gift, these will be shipped to you in separate parcels to the timescales outlined above. ORDER HASN’T ARRIVED All our products are sent out as letters or parcels and they rarely go missing, however if your order has not arrived after 3 working days of the expected delivery, please check to see if you have been left a card. Should your order fail to turn up, or there is a problem with it, please do contact us and we will be delighted to help you. CUSTOMS Following changes resulting from Brexit, FROM YOU TO ME deliveries are made VAT paid so that additional local VAT should not need to be paid, on receipt, in EU countries. If additional charges are made in the country that the order is sent to, then these will need to be paid for by the recipient. CHRISTMAS 2025 Our guide for Christmas last order dates shipped to a UK address is: • Made To Order - Sunday 15th December. • Stock - Wednesday 20th December.